Shipping policy

1. Shipping Destinations

We currently offer shipping services only within the United States. All orders must include a valid U.S. shipping address. We do not currently accept orders for delivery to other countries or regions.

Our shipping destinations indicate the locations where we accept orders and provide delivery services. They do not mean that products are shipped from warehouses within the United States. All orders are processed and dispatched from overseas warehouses, then delivered to the designated U.S. shipping address through international transportation, import customs clearance, and domestic delivery.

2. Shipping Fees

Orders with a total value below $80 are subject to a standard shipping fee of $8.

Orders with a total value of $80 or more qualify for free shipping.

Applicable shipping fees will be clearly displayed at checkout and included in the amount due. Before completing an order, customers can review the merchandise subtotal and any applicable shipping charges.

3. Taxes and Duties

We use a Delivered Duty Paid (DDP) shipping arrangement for cross-border deliveries. Product prices and the order amount displayed at checkout include applicable taxes, duties, and import-related charges.

From order processing and international transportation to import customs clearance and final delivery, all necessary import formalities are handled by us or our logistics partners. We are responsible for customs duties, import taxes, and related customs clearance charges incurred during cross-border transportation.

The amount paid at checkout is the final amount due for the order. Under normal shipping and customs clearance procedures, customers will not need to pay additional taxes, duties, or other import-related charges when the package arrives or undergoes customs clearance. No additional hidden fees will arise from routine cross-border customs clearance procedures.

4. Order Processing Time

Orders generally require 1–3 business days to process. The process includes order confirmation, warehouse picking, product packaging, shipment preparation, and handoff to the shipping carrier.

Order processing time is calculated separately from transit time. Once an order has been processed and handed over to the carrier, it enters the international shipping process.

During peak periods, holidays, or other exceptional circumstances, processing may take slightly longer. Actual dispatch progress is reflected in the order status and shipping notifications.

5. Transit Time

After an order has been processed and dispatched from an overseas warehouse, it travels through international transportation and import customs clearance before entering the delivery process to the designated U.S. shipping address.

The estimated transit time is 5–10 business days from the date the order is shipped. This estimate does not include the 1–3 business days required for order processing.

Actual transit times may be affected by international transportation arrangements, import customs inspections, carrier operations, weather conditions, holidays, and other factors beyond our reasonable control. As a result, some orders may experience shipping delays.

Customers can check the latest status through the shipment tracking information if transit progress changes. The actual delivery date depends on transportation and delivery conditions.

6. Shipping Carriers

We select an appropriate carrier based on the order destination, package details, shipping route, and available logistics resources. International transportation and delivery may be handled by FedEx, UPS, DHL Express, or other logistics partners with suitable service capabilities.

Carriers and specific shipping arrangements may change depending on operational conditions. Regardless of the carrier or shipping route used, orders follow the same fulfillment process: dispatch from an overseas warehouse, international transportation, import customs clearance, and delivery within the United States.

7. Order Tracking

After an order has shipped, customers will receive order and shipping information by email to help them monitor the package's progress.

Customers can also visit the "Order Tracking" page on our website and enter the email address or phone number used when placing the order, along with the order number, to check the shipping status.

Tracking information is provided and synchronized by the relevant carrier systems. Because there may be time differences during warehouse handoffs, international transportation, customs clearance, and carrier system updates, tracking information may not immediately reflect the latest progress after dispatch or while a package is in transit. Such update delays do not necessarily indicate a shipping problem.

8. Responsibility and Risk

International transportation and import customs clearance involve multiple logistics stages. Routine customs inspections, carrier operational changes, weather conditions, holidays, and other circumstances beyond our reasonable control may affect estimated transit times. In such cases, we will assist in verifying the order status based on the available shipping information.

Customers are responsible for ensuring that the shipping address, recipient details, and contact information provided at checkout are accurate, complete, and valid. If incorrect addresses, incomplete information, or other issues with customer-provided details result in failed delivery, delays, or returned packages, any resulting handling will be determined according to the specific circumstances and applicable rules.

Once the shipping carrier confirms that a package has been delivered to the shipping address specified in the order, delivery is considered complete. If a package is lost, damaged, or affected by another delivery issue, we will verify and handle the matter based on the circumstances and the results of the carrier's investigation.

This policy does not affect any statutory rights consumers may have under applicable law.

9. Delivery Inspection

Customers are encouraged to inspect the outer packaging upon receipt to ensure that it is intact and free from obvious damage, signs of tampering, or other irregularities.

If the outer packaging shows visible damage or irregularities, customers are encouraged to report the issue to the delivery carrier at the time of receipt and contact our customer service team as soon as possible so that the relevant details can be documented and assistance provided.

If a problem with the package or product is discovered after delivery, please contact us within a reasonable time after discovering the issue. Where possible, provide the order number, a description of the problem, and relevant photos so that we can verify the circumstances and provide further assistance.

10. Contact Information

For order inquiries, shipping updates, delivery issues, or after-sales support, please contact us using the information below. To help us verify your order and handle your request efficiently, please include your order number when contacting us.

Address: 1960 S Huron St, Denver, CO 80223, US
Phone: +1 (720) 418-7632
Email: info@cosylofteu.com
Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (Mountain Time, MT)