Terms of service

These Terms of Service apply to all users who access, browse, register an account on, place orders through, or purchase products from this website. By accessing or using this website, you agree to comply with these Terms of Service and the applicable policies published on the website. If you do not agree to any part of these terms, please discontinue your use of the relevant services.

1. Introduction and Scope

This website provides product listings, order submission, online payment, order fulfillment, and related after-sales services. These Terms of Service establish the contractual relationship between the website operator and users and define the rights and obligations of both parties regarding product transactions, payments, shipping, order cancellations, returns and exchanges, and website use.

These Terms of Service should be read together with the Privacy Policy, Shipping Policy, Order Cancellation Policy, and Return & Exchange Policy published on the website. Each separate policy supplements these terms by explaining the rules applicable to specific transaction procedures. Where mandatory consumer protection laws provide otherwise, those laws shall prevail. Nothing in these terms is intended to exclude or restrict any rights that consumers are legally entitled to exercise and cannot waive.

2. Acceptance of Services and Formation of Contract

By accessing, browsing, or using this website, users agree to comply with the applicable service rules. Submitting an order constitutes acceptance of these Terms of Service and the relevant policies published on the website.

After an order is submitted, the website will verify product availability, payment status, and order information. An order confirmation notice indicates that the website has received the order request and begun processing it. It does not constitute an absolute guarantee that the product will ultimately be available or that the order will necessarily be fulfilled. The formation and performance of a sales contract are subject to applicable law, the order confirmation information, and the relevant transaction terms.

If an order cannot be fulfilled due to insufficient inventory, an obvious pricing error, a payment irregularity, suspected fraud, a technical malfunction, or another objective and reasonable circumstance, the website may cancel the order to the extent permitted by applicable law and will notify the user promptly. If payment has already been collected, the amount paid will be refunded to the original payment method.

3. User Accounts and Responsibilities

Where account registration is available, users must provide information that is true, accurate, complete, and kept up to date. To the extent permitted by applicable law, users are responsible for issues arising from inaccurate or incomplete information or failure to update information in a timely manner, including problems affecting order processing or communications.

Users are responsible for safeguarding their account credentials and for activities conducted through their accounts. Users may not share, transfer, or permit others to use their accounts without authorization from the website. If users discover unauthorized account access or other suspicious activity, they should take appropriate steps promptly and notify us using the contact information published on the website.

Where objective and reasonable evidence indicates that an account is involved in fraud, unauthorized use, a violation of these Terms of Service or applicable law, or activity that may compromise the website, other users, or transaction security, the website may take necessary and proportionate measures to the extent permitted by applicable law, including suspending or terminating the account. Any measures taken will be handled in accordance with the circumstances, applicable law, and the treatment of relevant orders, payments, and user rights.

4. Products, Inventory, and Pricing

The website makes reasonable efforts to ensure that product descriptions, images, specifications, and other product information are accurate and clear. Due to differences in display devices, screen settings, or product batches, product images may differ reasonably from actual products in color or appearance. Specific product specifications, configurations, and applicable conditions are governed by the product page and order confirmation information.

Product prices, promotional offers, and related charges may change due to market conditions, promotional arrangements, or system updates. Unless otherwise required by applicable law, the prices and charges displayed for an order when it is submitted and payment is completed shall apply to that order. Price or promotional changes do not retroactively modify the agreed terms of an existing transaction unless permitted by applicable law or validly agreed by the parties.

Inventory information is updated on an ongoing basis. However, temporary discrepancies between displayed inventory and actual availability may occur due to system synchronization delays or differences in order processing times. Displayed inventory therefore does not constitute a guarantee of real-time availability.

If an order cannot be fulfilled due to insufficient inventory, an obvious pricing error, a payment irregularity, a technical malfunction, or another objective and reasonable circumstance, the website may cancel the order to the extent permitted by applicable law and will notify the user promptly. Any amount collected will be refunded to the original payment method.

5. Orders and Payments

Before submitting an order, users should review the product information, quantity, shipping address, contact details, price, shipping charges, and other applicable fees. After an order is submitted, the website will verify the order information and payment status. An order may proceed to fulfillment once the applicable inventory, payment, and order information checks have been completed.

Users must complete payment through the payment methods provided at checkout and ensure that their payment information is accurate and valid. Payment transactions may be processed by third-party payment service providers, banks, or card issuers. Payment authorization, transaction verification, settlement, and refund posting times may be affected by the rules and processing procedures of those third parties.

If payment fails, the payment status cannot be confirmed, or a transaction appears irregular, the website may temporarily suspend order processing until the relevant status has been verified. If an order cannot be fulfilled due to a payment irregularity or another objective and reasonable circumstance, the website will handle the order in accordance with applicable law and the relevant policies and refund any amounts collected where applicable.

An order confirmation notice indicates only that the website has received the order request and begun processing it. It does not mean that all fulfillment requirements have been definitively satisfied. The website will continue processing the order based on its status, inventory availability, and payment verification results.

6. Shipping Policy

Order processing and delivery are governed by the Shipping Policy published on the website. Users should verify their shipping addresses and relevant delivery information before submitting an order.

Under normal circumstances, order processing takes 1–3 business days. After processing is completed, the estimated transit time is 5–10 business days. Transit time does not include order processing time. Actual delivery progress may be affected by customs procedures, carrier operations, weather, holidays, and other transportation-related factors.

For domestic orders within the United States, shipping charges are as follows: orders totaling less than $80 are subject to an $8 shipping fee; orders totaling $80 or more qualify for free shipping. Applicable shipping charges and order fees are determined by the information displayed at checkout.

Orders are shipped from overseas warehouses, and transportation may involve international shipping and import customs clearance. Where an order is shipped on a Delivered Duty Paid (DDP) basis, the applicable order charges paid at checkout constitute the final charges agreed for that order, unless the checkout page or applicable law expressly provides otherwise.

Specific matters concerning shipping coverage, complete shipping fee calculations, shipping carriers, order tracking, delivery exceptions, and delivery confirmation are governed by the separate Shipping Policy published on the website. The Shipping Policy supplements these Terms of Service with respect to delivery matters.

7. Order Cancellation Policy

Users may submit order cancellation requests in accordance with the Order Cancellation Policy published on the website. Under normal circumstances, users may request cancellation within 24 hours of placing an order. However, this period does not guarantee successful cancellation. Eligibility for cancellation depends on the actual processing status of the order when the request is submitted.

After receiving a cancellation request, the website will make reasonable efforts to intercept the order based on its current status. Orders that have not entered subsequent fulfillment stages are generally easier to cancel. Orders that have entered order processing, warehouse picking, packing, sorting, carrier handoff, or transit may no longer be cancellable. Orders that have already shipped are no longer handled through the cancellation process. Users should refer to the Return & Exchange Policy for applicable after-sales procedures.

For eligible orders that are successfully canceled, refunds are generally processed within 1–5 business days and returned to the original payment method. The actual time required for funds to appear may vary depending on the processing procedures of the payment service provider, bank, or card issuer.

Eligibility for cancellation, specific procedures, special circumstances, and refund handling are governed by the separate Order Cancellation Policy published on the website. That policy supplements these Terms of Service with respect to order cancellations.

8. Return & Exchange Policy

Product returns and exchanges must be handled in accordance with the Return & Exchange Policy published on the website. Users must comply with the applicable application deadlines, product condition requirements, application procedures, and eligibility criteria set out in that policy. Submitting a request does not automatically mean that a return or exchange has been approved.

Under normal circumstances, a complete return or exchange request will be processed within 1–3 business days. For an exchange request that meets the applicable requirements, the replacement item is generally arranged for shipment within 1–3 business days after approval. The applicable refund timeline depends on the type of return and the requirements of relevant law.

For returns subject to a statutory right of withdrawal, refunds will be processed within the period required by applicable law. Where legally permitted, a refund may be withheld until the returned product has been received or the user has provided proof of shipment, whichever occurs first. For refunds under the applicable commercial return policy, refunds are generally processed within 1–5 business days after the product inspection is completed and returned to the original payment method. The actual time required for funds to appear depends on the relevant payment service provider, bank, or card issuer.

Eligible returns involving product quality issues may qualify for a prepaid electronic return label provided by the website. For returns unrelated to product quality, return shipping costs and label fees are generally the user's responsibility. The allocation of these responsibilities is governed by the Return & Exchange Policy. Mandatory requirements under applicable law shall prevail.

Return and exchange eligibility, product condition requirements, shipping cost responsibilities, return labels, detailed procedures, refund timelines, and exceptions are governed by the separate Return & Exchange Policy published on the website. That policy is the governing supplementary document for returns and exchanges under these Terms of Service.

9. Dispute Resolution and Governing Law

The interpretation and application of these Terms of Service shall be governed by applicable laws and regulations. To the extent that this does not conflict with mandatory consumer protection laws in the user's place of residence, these Terms of Service shall be governed by the laws of the State of Delaware, United States, excluding its conflict-of-law rules to the extent they would result in the application of another jurisdiction's laws.

If a dispute arises from these Terms of Service or a transaction conducted through this website, the parties should first seek a reasonable resolution based on the relevant transaction records, order information, and applicable policies. If the dispute cannot be resolved through consultation, either party may bring a claim before a court of competent jurisdiction as permitted by law.

Nothing in these terms limits any statutory rights available to consumers under applicable law or excludes any jurisdiction or legal remedy that cannot lawfully be excluded.

10. Privacy and Data Protection

This website may collect and process necessary personal information to provide services, process orders, complete payments, arrange delivery, handle returns and exchanges, and comply with legal obligations. Personal information must be processed in accordance with applicable data protection laws, including the requirements of the General Data Protection Regulation (GDPR) where applicable.

The purposes and legal bases for collecting and processing personal information, retention periods, recipients, international transfer arrangements, and users' legal rights, including rights of access, rectification, erasure, restriction of processing, data portability, and objection to processing, are further described in the Privacy Policy. The specific rights available depend on applicable law and the circumstances of the processing.

When submitting personal information, users must ensure that the information provided is accurate and, where necessary, that any required authorization to provide the relevant information has been obtained lawfully. The website will take appropriate measures to handle personal information in accordance with applicable law and will respond to requests to exercise data rights to the extent required by law.

These Terms of Service should be read together with the separate Privacy Policy published on the website. The Privacy Policy supplements these Terms of Service with respect to personal information processing and data protection.

11. Intellectual Property

The text, images, product descriptions, page designs, logos, graphics, software, and other content displayed or provided on this website are owned by the website operator or the respective rights holders and are protected by applicable law.

Without prior authorization from the relevant rights holder, users may not reproduce, modify, distribute, publicly display, commercially exploit, or otherwise infringe the relevant intellectual property rights, except where expressly permitted by applicable law. Purchasing products or using the website's services does not grant users ownership of, or any additional license to use, the website's content, brand identifiers, or other intellectual property.

Users must not use this website in a manner that infringes the intellectual property rights or other lawful rights of third parties. Where reasonable evidence of infringement exists, the website may take necessary measures to the extent permitted by applicable law.

12. Limitation of Liability

To the maximum extent permitted by applicable law, the website shall not be liable beyond the scope required by law for matters directly outside its reasonable control arising from the conduct, system interruptions, or delays of third-party payment services, banks, shipping carriers, internet service providers, or other independent third parties.

The website will handle orders, payments, shipping, and after-sales matters in accordance with applicable law and the relevant policies. However, it cannot control the operation of all external services or guarantee that online services will always be uninterrupted or that third-party systems will always be free from delays, malfunctions, or errors.

To the extent permitted by applicable law, the website shall not be responsible for the portion of any loss that the user is legally responsible for where such loss results from inaccurate information supplied by the user, failure to perform the user's own obligations, unauthorized account use, or violation of these Terms of Service.

No limitation of liability applies to liabilities that cannot be excluded or restricted under applicable law, including consumer rights that cannot lawfully be limited, liability arising from intentional misconduct or negligence where such liability cannot legally be excluded, and any other liability that applicable law prohibits from being limited. The website will continue to fulfill any legally required obligations concerning refunds, remedies, or other statutory duties.

13. Force Majeure

If an event beyond the website's reasonable control prevents or delays the performance of relevant obligations, the website will handle the affected matters in accordance with the nature and actual impact of the event, to the extent permitted by applicable law. Such events may include natural disasters, war, terrorist acts, public health emergencies, government measures, international transportation disruptions, customs clearance delays, major network or infrastructure failures, and other events that cannot reasonably be prevented or overcome.

When such an event occurs, the processing, transportation, or delivery of affected orders may be delayed or otherwise impacted. Where reasonably practicable, the website will take appropriate measures to mitigate the effects and will handle affected orders in accordance with applicable law and the relevant policies.

This force majeure provision does not excuse any obligation that cannot be excused under applicable law or restrict any refund or other statutory rights available to consumers.

14. Amendments to These Terms

The website may update these Terms of Service in response to changes in applicable law, adjustments to service procedures, security requirements, or other reasonable and necessary circumstances. Updated terms will be published on the website and, to the extent permitted by applicable law, will take effect upon publication or on the effective date specified in the updated terms.

Amendments will not retroactively change the agreed terms of orders already formed, except where permitted or required by applicable law or validly agreed by the relevant parties. Where material changes require the user's express consent, the website will take the appropriate measures in accordance with applicable law.

Users who continue to use the website after updated terms take effect must comply with the applicable revised terms. This does not affect any mandatory rights granted to users under applicable law.

15. Severability and Waiver

If any provision of these Terms of Service is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction or another legally authorized body, that provision shall be limited or severed to the extent necessary, and the remaining provisions shall continue in effect to the extent permitted by law.

Unless otherwise provided by applicable law, a party's failure or delay in exercising any right under these Terms of Service does not constitute a waiver of that right. A single or partial exercise of a right does not prevent the subsequent exercise of that right or the exercise of any other right.

Nothing in these terms shall be interpreted as excluding any non-waivable rights granted to users under applicable law.

16. Contact Information

For formal inquiries concerning these Terms of Service, transactions, or related policies, you may contact us using the information below.

Address: 1960 S Huron St, Denver, CO 80223, US
Phone: +1 (720) 418-7632
Email: info@cosylofteu.com
Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (Mountain Time, MT)