Privacy Policy

1. Scope of This Privacy Policy

This Privacy Policy explains how personal information is collected, used, stored, and protected when you visit or use this website, place an order, arrange delivery, or contact customer service. It applies to information processed in connection with your use of our website and related services.

2. Data Controller and Contact Information

The data controller is responsible for determining how and why personal information is processed in connection with this website.

If you have any questions about this Privacy Policy or how your personal information is handled, you may contact us using the following information:

Phone: +1 (720) 418-7632

Email: info@cosylofteu.com

3. Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of information:

Device and technical information, including your IP address, browser type, device information, operating system, and other technical details associated with your visit.

Website usage information, including pages visited, browsing activity, interactions with website features, and the time and duration of your visits.

Order information, including products purchased, order details, billing information, shipping information, and information necessary to process and fulfill your orders.

Customer service information, including the content of communications, inquiries, requests, and other information you voluntarily provide when contacting us.

We collect information that is reasonably necessary to operate our website, process orders, provide customer service, and fulfill our business and legal obligations.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to support website functionality and improve your browsing experience.

These technologies may include the following categories:

Necessary cookies, which are required for essential website functions, security, and order processing.

Functional cookies, which help remember your preferences and improve website usability.

Analytics cookies, which help us understand how visitors use our website and evaluate website performance.

Marketing cookies, which may be used to measure advertising effectiveness and support relevant marketing activities.

Where required by applicable law, non-essential cookies and tracking technologies will be used only with your consent. You can manage your cookie preferences through the available website settings or your browser settings. Disabling certain cookies may affect some website functions.

5. How We Use Your Information

We may use the information we collect for the following purposes:

To process, confirm, manage, and fulfill orders.

To arrange shipping and delivery and provide order-related updates.

To respond to customer inquiries, provide customer support, and handle requests.

To operate, maintain, secure, and improve our website and services.

To analyze website usage and understand how visitors interact with our website.

To detect, prevent, and address fraud, unauthorized activity, and security issues.

To comply with applicable legal requirements and fulfill our legal obligations.

To send marketing communications where permitted by law and, when required, with your consent.

6. Information Sharing and Third-Party Services

We may share personal information with third-party service providers when necessary to operate our website, provide services, or fulfill the purposes described in this Privacy Policy.

These providers may include payment processing services, shipping and logistics providers, information technology and cloud hosting providers, analytics services, and advertising service providers.

Such providers may process personal information only to the extent necessary to perform their services or as otherwise permitted by applicable law.

We do not sell personal information. We may also disclose information when required by law, in response to valid legal requests, or when reasonably necessary to protect our rights, users, or website security.

7. Data Storage and Retention Period

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including processing orders, providing customer service, maintaining business records, resolving disputes, and meeting applicable legal or regulatory requirements.

The retention period may vary depending on the type of information, the purpose of processing, and any applicable legal obligations. When personal information is no longer required, we will take reasonable steps to delete it or otherwise handle it in accordance with applicable requirements.

8. International Data Transfers

Your personal information may be processed or stored in countries other than the country in which you reside, depending on the location of our service providers and the systems used to operate our website and services.

Where personal information is transferred internationally, we will take appropriate measures to protect it in accordance with applicable data protection laws. These measures may include the use of Standard Contractual Clauses (SCCs) or other legally recognized safeguards where appropriate.

9. Your Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. These rights may include:

The right to request access to the personal information we hold about you.

The right to request correction of inaccurate or incomplete personal information.

The right to request deletion of your personal information, subject to applicable legal requirements.

The right to request restriction of certain processing activities.

The right to object to certain processing activities.

The right to withdraw consent where processing is based on your consent.

The right to request a copy of your personal information in a portable format, where applicable.

The right to lodge a complaint with the relevant data protection authority.

To exercise your rights, please contact us using the contact information provided in this Privacy Policy. We may need to verify your identity before processing your request. The availability and scope of these rights depend on applicable law.

10. Data Security

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no method of data transmission over the internet or electronic storage can be guaranteed to be completely secure. Although we take reasonable steps to protect personal information, we cannot guarantee absolute security.

11. Third-Party Links

Our website may contain links to third-party websites or services. These third parties may have their own privacy policies and data handling practices.

We are not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review the applicable privacy policies before providing personal information to third parties.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or applicable legal requirements.

Any updates will be published on this page and will take effect upon publication, unless otherwise specified. We encourage you to review this Privacy Policy periodically to stay informed about how personal information is handled.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the following details:

Address: 1960 S Huron St, Denver, CO 80223, US
Phone: +1 (720) 418-7632
Email: info@cosylofteu.com
Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (Mountain Time, MT)