Order Cancellation Policy

An order cancellation request may be submitted within 24 hours of placing an order. However, submitting a request within this period does not guarantee that the order can be canceled. Each request will be reviewed based on the actual status of the order, and reasonable efforts will be made to stop the order from proceeding further in the fulfillment process whenever possible.

1. Cancellation Request Period

Customers may generally submit an order cancellation request within 24 hours of placing an order. Please note that submitting a request within 24 hours does not guarantee successful cancellation. Whether an order can be canceled depends on its actual processing and fulfillment status at the time the request is received.

2. How We Handle Cancellation Requests

Once a cancellation request is received, the order status will be reviewed to determine whether cancellation is still possible. Orders that have not yet entered subsequent fulfillment stages are generally easier to cancel. We will make reasonable efforts to intercept an order whenever possible, but cancellation cannot be guaranteed.

3. Orders Being Processed or Already in the Shipping Process

If an order has entered order processing, warehouse picking, packing, sorting, handoff to a shipping carrier, or transit, cancellation may no longer be possible. We will still make reasonable efforts to stop the order when feasible, depending on its actual status. However, once these fulfillment or shipping processes have progressed, we may be unable to cancel the order.

4. What to Do If Your Order Has Already Shipped

Orders that have already shipped cannot be handled through the order cancellation process. Please refer to the Return & Exchange Policy for information about the applicable return or exchange procedures.

5. Refunds After Successful Cancellation

If an order cancellation is approved and completed, the applicable refund will be processed within 1–5 business days and returned to the original payment method. The actual time it takes for the refund to appear in your account may vary depending on the payment service provider, bank, or card issuer.

6. How to Submit a Cancellation Request

Please submit your cancellation request through the contact methods provided on our website. To help us locate and review your order, please include your order number and relevant order information. We will review the request based on the actual order status and make reasonable efforts to process it whenever possible.

7. Contact Us

If you have questions about an order cancellation or need assistance with a cancellation request, please contact us using the information below.

Address: 1960 S Huron St, Denver, CO 80223, US
Phone: +1 (720) 418-7632
Email: info@cosylofteu.com
Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (Mountain Time, MT)